If you're experiencing a power cut or outage, please call 105 to report it or get more information. This free service is available 24/7 and is provided by National Grid, which is responsible for managing the power network in Western England & South Wales.

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National Grid Electricity Distribution (NGED) is the UK’s largest electricity distribution network operator, serving nearly 8 million customers across the East and West Midlands, South West England, and South Wales. Formerly known as Western Power Distribution, the company was rebranded in 2022 following its acquisition by National Grid. With a distribution area spanning 55,500 square kilometres, NGED operates and maintains the infrastructure that delivers electricity from the high-voltage transmission network to homes and businesses. The company is committed to providing a safe, reliable, and efficient electricity supply, investing over £7 billion over five years to support the transition to a net-zero future. Additionally, NGED serves as the Distribution System Operator (DSO) for its regions, leveraging data and innovation to create a flexible and decarbonised energy system.
If you experience a power cut, here are the steps to follow:
In Western England & South Wales, power cuts may occur due to emergency situations such as extreme weather, accidental damage to the grid, or necessary maintenance. National Grid works to restore power as quickly as possible, but in some cases, planned outages may be required for maintenance or infrastructure upgrades.
For more details on power cuts in your area, visit the Emergency Power Cuts page.
Western England and South Wales feature diverse geographical features that can impact electricity supply, especially in rural, mountainous, and coastal areas. Coastal regions are vulnerable to saltwater corrosion, while rural areas may face longer restoration times due to remoteness. The network is also susceptible to severe weather events, including storms and flooding, which can damage infrastructure. Aging infrastructure and increasing electricity demand require continuous upgrades to ensure reliability and resilience.
In February 2020, Storm Dennis caused significant disruption across South Wales and Western England, affecting over 70,000 homes. The heavy rainfall and strong winds led to widespread flooding, fallen trees, and damage to power lines, leaving many areas without electricity for up to 48 hours. National Grid Electricity Distribution worked quickly to restore power, but the storm highlighted the vulnerability of some regions to extreme weather.
In November 2021, Storm Arwen brought winds of up to 98 mph to parts of South Wales and the South West, causing widespread outages. Over 200,000 homes were affected, and some regions experienced power cuts for up to 5 days. The storm caused significant damage to power lines, and restoration efforts were complicated by fallen trees and infrastructure damage.
In October 2002, Cyclone Jeanett caused power cuts for over 300,000 homes in the South West and Wales. Some areas experienced power outages lasting up to 10 days due to the severe winds and fallen trees that damaged the electricity network.
In October 1987, The Great Storm caused extensive damage across southern England, particularly affecting the South West. The storm’s powerful winds brought down trees and power lines, causing significant outages, especially in rural areas, and leaving many without power for several days.
National Grid Electricity Distribution offers a Priority Services Register (PSR) to support customers who need extra assistance during power cuts. Eligible customers include those aged 60+, with young children, chronic illness, or those relying on medical equipment. Benefits include priority restoration, advance notice of outages, and access to a welfare line.
To register, call 0800 096 3080 or visit the Priority Services Register page.
National Grid Electricity Distribution (NGED) is actively engaged in several local energy initiatives across the East and West Midlands, South West England, and South Wales. These initiatives aim to support the transition to a net-zero future, enhance grid resilience, and empower communities.
Community Energy Projects
NGED collaborates with local communities to facilitate the integration of renewable energy sources into the grid. This includes supporting community-led solar and wind projects, providing technical expertise, and assisting with grid connections. By enabling these projects, NGED helps communities generate their own clean energy and contribute to local sustainability efforts.
Electric Vehicle (EV) Charging Infrastructure
As part of its commitment to decarbonization, NGED is investing in the expansion of EV charging infrastructure across its service areas. This includes the installation of public charging points and the facilitation of private installations, ensuring that communities have access to the necessary infrastructure to support the growing adoption of electric vehicles.
Smart Grid and Innovation Trials
NGED is involved in various smart grid initiatives and innovation trials aimed at enhancing the flexibility and efficiency of the electricity distribution network. These projects explore the integration of advanced technologies, such as demand-side response and energy storage, to better manage electricity supply and demand, particularly during periods of high renewable generation.
Community Engagement and Education
NGED actively engages with local communities to raise awareness about energy efficiency and sustainability. Through workshops, educational programs, and partnerships with local organizations, NGED provides resources and support to help communities reduce their energy consumption and carbon footprint.
These initiatives reflect NGED’s commitment to fostering sustainable energy practices and supporting communities in their journey towards a low-carbon future.
Solent Power Ltd (Company Number 12622565) is a company registered in England and Wales. Our registered office is located at Station yard, Bowes Hill, Rowlands Castle PO9 6BP. VAT No. 363504018