If you're experiencing a power cut or outage, please call 105 to report it or get more information. This free service is available 24/7 and is provided by Northern Powergrid, which is responsible for managing the power network in North East England & Yorkshire.

Falcon Court
Stockton on Tees
TS18 3TU
Northern Powergrid is the electricity distribution network operator responsible for delivering power to over 3.9 million homes and businesses across the North East, Yorkshire, and northern Lincolnshire. Operating from its headquarters in Newcastle upon Tyne, the company manages approximately 96,000 km of overhead lines and underground cables, along with over 63,000 substations. As a wholly owned subsidiary of Berkshire Hathaway Energy, Northern Powergrid is committed to providing a safe, reliable, and efficient electricity supply while supporting the transition to a low-carbon energy future.
If you experience a power cut, here are the steps to follow:
In North East England & Yorkshire, power cuts may occur due to emergency situations such as extreme weather, accidental damage to the grid, or necessary maintenance. Northern Powergrid works to restore power as quickly as possible, but in some cases, planned outages may be required for maintenance or infrastructure upgrades.
For more details on power cuts in your area, visit the Emergency Power Cuts page.
Northern Powergrid operates across diverse terrain, from coastal areas to rural landscapes, each presenting challenges for power distribution. Coastal regions, particularly in the North East and Yorkshire, are susceptible to saltwater corrosion, while rural areas often experience longer restoration times due to their remoteness. Severe weather, including flooding and high winds, can disrupt power lines, as seen during Storm Arwen in 2021, which left some areas without power for several days. Additionally, the company faces challenges with ageing infrastructure and increasing demand for electricity, prompting ongoing upgrades to ensure a reliable service.
Northern Powergrid has faced substantial challenges due to severe weather events. Storm Arwen, which struck in November 2021, was particularly impactful. Winds reached up to 98 mph, causing extensive damage to the electricity network. Approximately 240,000 customers in the Northern Powergrid region were affected, with some enduring power outages for up to 11 days .
Another significant event was Storm Ciara in February 2020, which led to widespread power outages across the UK. While specific figures for Northern Powergrid’s service area are not detailed, the storm caused over 1.1 million power outages nationwide .
These events underscore the vulnerability of the electricity distribution network to extreme weather conditions and highlight the importance of ongoing resilience and infrastructure improvements.
Northern Powergrid offers a Priority Services Membership to assist customers who may require additional support during power outages. This free service provides priority restoration during power cuts, advance notice of planned outages, and assistance tailored to individual needs.
Eligibility includes individuals who rely on medical equipment, the elderly, families with young children, and those with disabilities or chronic illnesses. Customers can register online at northernpowergrid.com/priority or by calling 0800 169 2996. The company collaborates with partners like the British Red Cross and local authorities to ensure comprehensive support for vulnerable customers.
Northern Powergrid supports a range of local energy initiatives that contribute to the transition towards a low-carbon energy future. The company has invested in smart grid technologies that allow for more efficient energy management, improve the integration of renewable sources, and enhance grid flexibility. Additionally, Northern Powergrid collaborates with local authorities and community groups to develop community energy schemes, including projects that enable communities to generate and manage their own energy. An example of this is the Sheffield Solar Community Scheme, which empowers local communities to generate their own renewable energy and reduce their carbon footprint.
Solent Power Ltd (Company Number 12622565) is a company registered in England and Wales. Our registered office is located at Station yard, Bowes Hill, Rowlands Castle PO9 6BP. VAT No. 363504018